Medical Office Assistant

Program Objectives

Our Medical Office Assistant program is meticulously designed to equip students with the fundamental knowledge, practical skills, and essential work experience necessary for secure and lasting employment within a medical environment. Skill development is strategically delivered across three core areas:

• Comprehensive Medical Administrative Knowledge: This includes in-depth learning of medical terminology, human anatomy and physiology, basic pharmacology, and a wide range of medical office and clinical administrative procedures. You will gain a strong foundation in the theoretical aspects critical for a successful career as a medical office assistant or medical office admin.
• Full Range of Computer and Office Skills: The program provides comprehensive training in current software applications relevant to healthcare administration, develops proficient keyboarding skills, introduces basic bookkeeping principles, and fosters crucial personal and professional development attributes essential for any office assistant or admin medical role. These skills are vital for managing the daily tasks of a medical office asst.
• On-Site Work Experience: A key component of the program is a mandatory 160-hour placement at an approved healthcare facility. This invaluable hands-on experience allows students to apply their learned skills in a real-world setting, bridging the gap between classroom learning and the practical demands of working as a medical assistant or assistant medical office professional.

Program Notes

Financial assistance options may be available for eligible students. To meet graduation requirements and receive your diploma, students must achieve a minimum overall program mark of 75% and successfully complete the 160-hour work experience component.

Of Interest To

This Medical Office Assistant course is ideally suited for individuals who possess a strong aspiration to contribute as a vital member of a healthcare team and who also:

• Find satisfaction in managing diverse responsibilities with a caring, courteous, and professional approach.
• Highly value confidentiality, discretion, providing support, and maintaining professional detachment in a healthcare setting.
• Have a genuine interest in acquiring comprehensive knowledge within the healthcare services field.
• Demonstrate a robust personal and professional dedication to achieving excellence in a healthcare administrative capacity, whether as a medical assistant administrator or in other administrative medical roles.

Part A: Computer and Business Office Skills

• Introduction to Keyboarding
• Keyboard Skill Building Level 1
• Keyboard Skill Building Level 2
• Microsoft Windows Level 1
• Microsoft Word – Level 1
• Microsoft Word – Level 2
• Microsoft Word – Level 3
• Microsoft Excel – Level 1
• Microsoft Access – Level 1
• Microsoft Outlook – Level 1
• Basic Bookkeeping Level 1
• Strategies for Success
• Job Search and Résumé Writing

Part B: Medical Administrative/Clinical

• Introduction to Medical Terminology
• Anatomy and Physiology Part 1
• Anatomy and Physiology Part 2
• Medical Office Procedures
• Introduction to Medical Transcription
• Clinical Procedures

Part C: Work Experience

• Placement

Practicum Requirements

To successfully complete the practical component of the Medical Office Assistant program and gain invaluable real-world experience as a future medical office assistant or medical assistant, students must meet the following mandatory requirements:

• Achieve a minimum passing grade in each subject: 75% in all Healthcare-related courses, 60% in ILS (potentially referring to Independent Learning Skills or similar) courses, and maintain an overall average program grade of 75%. This ensures a strong foundational understanding for your role as a medical office asst.
• Demonstrate a minimum keyboarding speed of 40 words per minute (wpm), a crucial skill for efficient medical office administration and handling electronic medical records (EMR).
• Possess a valid Standard First Aid/CPR – Level C certification, essential for responding to emergencies in a medical setting.
• Provide proof of required vaccinations (such as Hepatitis) or fulfill specific medical requirements (like a TB Test) if mandated by the placement host facility or relevant Health Regulations.
• Submit a professional resume and Placement Preference Sheet at least 30 days prior to the commencement of the practicum. This allows for adequate preparation and matching with suitable medical office environments.
• Sign a non-disclosure or confidentiality agreement, which may be required by the placement host to ensure the protection of patient information and maintain ethical standards within the healthcare setting.
• Provide a Clear Criminal Record Check, submitted at least 30 days prior to the placement start date, as required by many healthcare facilities for the safety and well-being of patients and staff.
• Participate in an interview conducted by the host organization, which may be a prerequisite for placement. The host has the final discretion to accept or decline a student for placement based on their assessment.

Meeting these practicum requirements is essential for successful completion of the Medical Office Assistant program at Academy of Learning Brampton West (AOL Brampton West) and ensures that our graduates are well-prepared for their careers in medical office administration and as competent medical assistants.

Graduates of this program possess the qualifications to pursue employment in diverse healthcare environments and roles. While specific job titles may differ depending on the workplace, program alumni play a vital role in numerous healthcare settings, such as:

• Doctors' offices, clinics, mental health facilities, and related healthcare centers.
• Walk-in medical clinics.
• Outpatient clinics.
• Centres for complementary and alternative medicine (e.g., chiropractic and acupuncture clinics).
• Long-term care and extended care units.
• Medical research institutions.
• Medical and diagnostic imaging laboratories.
• Physiotherapy and occupational therapy clinics.
• Group homes and community living organizations.
• Fitness and wellness centres.
• Hospital admissions and emergency departments (e.g., switchboard operations, information desks, and patient registration).
• Outpatient departments.
• Laboratory and radiology departments.
• Medical finance and administrative offices.
• Appointment scheduling and operating room bed booking departments.
• Health records departments.