Our comprehensive PC Support Specialist Diploma program prepares you to confidently handle the complex technical problems encountered in modern office environments. You will gain deep practical knowledge of computer hardware and software, empowering you to launch a highly successful career as an invaluable IT professional.
Become eligible for recognized certifications upon completion.
Learn from experienced, instructors dedicated to your success.
Our career-focused curriculum gives you an edge in the job market.
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The PC Support Specialist diploma program at Academy of Learning Career College is designed to provide you with the exact technical skills employers demand. This program provides in depth knowledge of both computer hardware and software, actively preparing you to take the highly respected CompTIA A+, Network+, and Server+ certification examinations. You will gain practical, hands on experience in troubleshooting computer problems and physically assembling a computer. Beyond core IT troubleshooting, you will also master advanced levels of Microsoft Windows, Access, and PowerPoint, while developing essential professional skills like project management and customer service to ensure you are ready for the workforce. Successful students may also choose to progress to advanced qualifications, such as MCSA, to further elevate their careers.
This program prepares students to deal with the problems they may encounter when supporting personal computers in an office environment. By combining rigorous hardware training with advanced software applications, the curriculum ensures graduates can provide top tier technical support and keep up to date on new trends in personal computing.
Program Highlights
Certification Preparation: The program specifically prepares students to take the CompTIA A+, Network+, and Server+ certification examinations.
Practical Hardware Skills: Students will gain practical, hands on experience in troubleshooting computer problems, replacing parts, and assembling a computer.
Advanced Software Mastery: Achieve an advanced level of proficiency in a Windows operating system, Microsoft Access, and Microsoft PowerPoint.
Business Integration: Learn vital professional skills including Project Management Fundamentals Level 1 and Customer Service.
Program Notes
Transparent Costs: Tuition fees include student manuals and all other course materials.
Financial Aid: Financial assistance may be available for those who qualify.
Graduation Requirement: Students must achieve a 75 percent average across their courses to successfully obtain a diploma.
Delivery Method
Blended Learning: The program uses a combination of Integrated Learning System training facilitated by Academy of Learning College facilitators, alongside online training supported by facilitators or online instructors.
Upon completion of the PC Support Specialist program, you will have demonstrated competency in the following key areas:
I. IT Troubleshooting and Networking
Hardware Mastery: Complete CompTIA A+ 220 901 and CompTIA A+ 220 902 to master PC troubleshooting and assembly.
Network and Server Infrastructure: Complete CompTIA Network+ and CompTIA Server+ to understand and support complex computer networking environments.
II. Advanced Computer Software Skills
Operating Systems: Attain an advanced level of proficiency in a Windows operating system.
Data and Presentations: Develop an advanced level of proficiency in Microsoft Access for database management and Microsoft PowerPoint for graphics and presentations.
Word Processing and Spreadsheets: Achieve an intermediate level of proficiency in Microsoft Word and Microsoft Excel.
III. Core Professional and Business Skills
Office Administration: Master Internet Fundamentals, Personal Computer Fundamentals for Technical Users, and Microsoft Outlook.
Business Operations: Complete Workplace Success and Intrapreneurship, Project Management Fundamentals Level 1, and Customer Service training.
Professional Communication: Develop strong writing skills through Grammar Essentials for Business Writing and Business Correspondence Level 1.
Career Readiness: Achieve a minimum keyboarding speed of 25 words per minute and utilize Job Search and Resume Writing strategies to secure employment.
To be eligible for the PC Support Specialist program, applicants must meet the following criteria:
Education: Possess a Grade 12 diploma or equivalent, or qualify for Mature Student Status.
Language Proficiency: Possess a good command of the English language and demonstrate the ability to carefully follow instructions.
Assessment: Successfully complete an admissions interview administered to determine if the applicant has the required interest, motivation, and entry level skills to take this program.
Commitment: Full time students must attend the required hours per week as per the course schedule, and may do so at times convenient to them.
The most successful IT professionals in this field typically possess the following key attributes:
Technical Aptitude: A natural curiosity and strong technical aptitude for understanding complex hardware and software systems.
Problem Solving: Excellent problem solving skills to rapidly diagnose and fix computer issues.
Communication: Good interpersonal and communication skills, paired with good customer skills to support end users effectively.
Independence: Being self motivated and possessing the strong ability to work independently in an office environment.
Skilled PC Support Specialists are in high demand in today's technology driven environment. Virtually all organizations with multiple computers require the skills of PC Support Specialists, allowing graduates to become invaluable members of a management team.
Potential career paths include roles in:
Corporate IT Departments
Help Desk and Call Centres
Small to Medium Sized Office Administration
Independent Tech Support Services
Duties and Responsibilities PC Support Specialists perform a wide variety of vital technical tasks. Their typical duties include:
User Support: Providing direct technical support to end users within small to medium sized offices.
Diagnostics: Troubleshooting complex hardware and software problems efficiently.
Hardware Management: Replacing and installing new computer hardware and physically assembling machines.
Software Administration: Supporting all aspects of computer software applications and operating systems to ensure smooth daily operations.
Continuous Learning: Keeping up to date on new trends in personal computing to consistently provide the best possible support.
Yes. The curriculum provides in depth knowledge that explicitly prepares students to take the highly recognized CompTIA A+, Network+, and Server+ certification examinations.
Yes. You will gain highly practical, hands on experience in troubleshooting computer problems and physically assembling a computer.
No. Your tuition fees include all required student manuals and all other course materials needed to succeed in the program.
Absolutely. Successful students may choose to progress to advanced qualifications, such as the MCSA, to further elevate their professional IT careers.
To successfully obtain your diploma, students must achieve and maintain a 75 percent average across all courses.
